Toyota Uzbekistan — Redesigning Internal dashboard
Designed and optimized the internal inventory management experience to reduce overload by 17%,
improve technician flow, and prevent unauthorized parts handling.
What company?
The official Toyota dealership network in Uzbekistan, responsible for new and used vehicle sales, aftersales service, and parts management. Operates under Toyota's global standards, adapted to local infrastructure and team workflows.
Context
Toyota Uzbekistan's mechanical service departments were dealing with outdated, disjointed tools for managing parts inventory. This created inefficiencies in technician workflow, supply shortages, and a lack of visibility into how parts were requested, stored, and used.
Why?
To optimize internal service performance and minimize parts misuse. The previous system was outdated and inefficient — slow to use and misaligned with how technicians and warehouse staff actually worked. The new system aimed to reduce product overload, streamline warehouse-to-technician flow, and ensure better control over parts handling.
Problems
Through on-site observation of the dealership's day-to-day operations, I studied how technicians and warehouse staff interacted with the existing system. The research revealed several core issues in the inventory management flow
Interactions
Beyond layout and visuals,
I focused on refining micro-interactions that directly impacted usability and task efficiency.
Results
The redesigned inventory system improved service operations across Toyota's dealership in Uzbekistan. By addressing key interaction issues and aligning the system with real technician and warehouse workflows
- Service overload decreased by 17% (based on internal analytics)
- Parts misuse dropped significantly due to better access control and traceability
- Workflow friction was reduced through smarter, context-aware micro-interactions
- The system became faster, more intuitive, and aligned with how staff actually worked